Support
Get Help With Profit Guard
Use this page for installation questions, data sync issues, billing follow-up, and help understanding alerts, reports, and cost coverage.
Best contact channel
Email us at 256658163@qq.com. Include your store domain, a short description of the issue, and screenshots if they help explain the problem.
What to include in your request
- your Shopify store domain,
- the page or workflow where the issue happened,
- the approximate time of the issue,
- screenshots or short reproduction steps.
Common support topics
- first-time store sync and backfill status,
- missing costs and CSV import questions,
- alert interpretation and workflow handling,
- billing state and subscription return flow.